Email: service@wejaie.com

Phone: +86 13510631356

Service Hours: 8:00 AM–10:00 PM Daily

We aim to respond to customer inquiries within 24 hours. Investigations involving carriers or payment providers may take longer.

Send your order number and the email address used at checkout, along with a short description of your question.

We can assist with order information, delivery updates, and product details.

If a decorative item, jewelry piece, gift package, or other product arrives damaged, defective, incomplete, or materially different from its listing, please contact us promptly.

Reporting within 7 calendar days after delivery is recommended for faster investigation. This recommendation does not limit applicable legal rights.

• Include the order number and a description of the affected item.
• Attach clear photos or video where useful.
• Include the outer package and shipping label for transport damage or incorrect parcels.

Where an issue attributable to us is confirmed, we will provide an appropriate solution without additional costs caused by that error.

Please obtain return approval before mailing any item.

Once approved, customer support will provide the appropriate return warehouse address and shipping steps.

Eligible items may be requested for return within 30 calendar days after confirmed delivery, subject to return conditions.

Contact us as soon as possible if you need an address correction or cancellation.

We will make reasonable efforts before fulfillment begins. Requests cannot be guaranteed once processing or dispatch preparation starts.

Successfully canceled, unfulfilled orders incur no cancellation fee.

For products described as personalized or customized, please check the specific listing for the available options and preparation requirements before ordering.

Not every decorative or gift product is customizable.