These purchase terms apply to the Wejaie™ storefront at wejaie.com.

Website Operator / Legal Company: Nanjing Jingwei Digital Network Technology Co., Ltd.

The registered business address, owner, and customer service information are listed below.

To independently place an order, a customer must be at least 18 years old or have reached the legal age of majority in their jurisdiction.

Younger shoppers should obtain assistance from a parent or legal guardian.

We endeavor to describe products, decorative features, dimensions, materials, colors, and included accessories accurately.

Product photography may contain display props that are not included with a purchase.

Product prices, applicable taxes, discounts, and shipping charges are shown for review during checkout.

Pricing and availability may change, but the applicable final order total is displayed before payment authorization.

An automated confirmation acknowledges receipt of a submitted order.

Fulfillment may be subject to payment authorization, inventory availability, and legitimate order verification.

If we cannot fulfill a paid item, we will contact you and provide an appropriate refund or alternative option.

Accepted payment methods are displayed during checkout.

Payment providers may perform authentication or fraud-prevention checks.

Never send complete bank-card details or security codes to our customer service email.

Standard orders are normally processed within 2–4 business days after payment confirmation. Busy periods may require up to 5 business days.

Estimated standard U.S. shipping transit is 10–15 business days after dispatch. Processing time is additional.

Shipping charges are calculated and presented during checkout.

Personalized items, where offered, may require additional production time disclosed before purchase.

Delivery estimates are not guaranteed arrival dates.

If tracking is inactive, delayed, or indicates delivery without receipt, contact customer support for a review.

A "Delivered" scan does not automatically close a valid missing-delivery inquiry.

Contact us as soon as possible to request order changes or cancellation.

We make reasonable efforts to cancel before fulfillment begins, but cannot guarantee changes once processing or shipment preparation has started.

Successfully canceled orders before fulfillment have no cancellation fee.

Eligible products may be returned within 30 calendar days after confirmed delivery.

Customers generally cover shipping costs for preference-based returns.

Confirmed damage, defects, incorrect items, or fulfillment errors attributable to us will be handled without additional costs caused by the error.

After an approved return is received, inspected, and approved, refunds are normally initiated to the original payment method within 5–10 business days.

Delicate jewelry, ornaments, framed artwork, and decorated gift boxes should be used and handled appropriately.

Keep fragile components away from young children where relevant and follow any product-specific cleaning, installation, or care instructions.

Website content, brand names, product imagery, graphics, and design materials may be protected by intellectual-property rights.

Unauthorized commercial reproduction or reuse is prohibited where applicable law permits such restrictions.

Customers may browse and purchase products for lawful purposes.

Fraudulent activity, unauthorized system access, interference with website operations, and misuse of content or other customers' information are prohibited.

We may correct technical or typographical errors and perform reasonable maintenance or security updates.

Store interruptions do not remove non-excludable consumer rights.

Nothing in these Terms limits statutory warranties, remedies, or consumer protections that cannot legally be excluded.

Any limitation of liability applies only to the extent permitted by applicable law.

Contact service@wejaie.com or call +86 13510631356 for questions about an order or these terms.

Customer Service Hours: 8:00 AM–10:00 PM Daily