Return & Refund Policy
Return & Refund Policy
Clear and fair guidelines for returns and refunds.
A Thoughtful Way to Make It Right.
This policy explains the return window, eligibility, return process, shipping responsibilities, and approved refund timing for Wejaie™ purchases.
After confirmed delivery.
After return receipt, inspection, and approval.
Get the approved return address.
Return Window
Eligible products may be requested for return within 30 calendar days after confirmed delivery.
Contact customer support within this period to begin the process.
How to Request a Return
Before shipping any item, email service@wejaie.com.
Include your order number, the product concerned, the reason for return, and photographs or video where relevant.
Wait for approval and return instructions before sending the package.
Return Eligibility
For preference-based returns, items should normally be unused, complete, unaltered, and in their original condition.
Original accessories and protective packaging should be included where reasonably possible.
Opening the outer shipping carton alone does not automatically void eligibility. Statutory consumer remedies remain unaffected.
Jewelry, Gift Sets & Decorative Items
Please protect delicate pieces, ornaments, framed artwork, jewelry components, ribbons, and included gift accessories during return shipping.
Items should be complete and reasonably suitable for inspection.
Product-specific return conditions disclosed before purchase may apply.
Personalized, Custom or Final-Sale Goods
Preference-based returns may be excluded for items clearly presented as personalized or custom-made, or properly marked final-sale, where permitted by law.
Being sold at a discount does not automatically make an item nonreturnable.
These restrictions do not remove applicable rights for defective, materially misdescribed, or incorrect goods.
Return Address
The correct return warehouse address and applicable return procedure will be provided after your request is approved.
The registered company address and designated return facility may be different locations.
Return Shipping Costs
Change of mind or personal preference: The customer generally pays return shipping.
Damaged, defective, missing or incorrect goods attributable to us: We will provide an appropriate replacement, refund, or return solution without additional costs caused by our error.
No restocking fee applies to an approved standard return.
Damaged or Incorrect Deliveries
Please inspect products upon arrival.
We recommend reporting damage, breakage, defects, missing parts, or incorrect merchandise within 7 calendar days after delivery for a faster investigation.
This is a recommended reporting period, not a waiver of non-excludable rights.
Provide clear photographs of the product and any relevant outer packaging.
Return Packing & Tracking
Use the authorized return destination and pack merchandise carefully to avoid new damage during return transport.
For preference-based returns, we recommend a trackable shipping service and keeping proof of posting and the tracking number until the case is resolved.
Refund Processing
After an approved return reaches the designated location, it may be inspected for eligibility.
Once the returned item is received, inspected, and approved, we initiate an eligible refund to the original payment method within 5–10 business days.
Your bank or payment provider may require additional time to post the refunded amount.
Refund Method & Exchanges
Approved refunds normally go to the original payment method.
If a direct exchange is unavailable, you may be asked to complete an approved return and place a new order.
For a confirmed defect or fulfillment error, a replacement or refund may be offered without requiring the affected item to be returned.
Order Cancellation
Contact us promptly to request changes or cancellation.
We will make reasonable efforts before fulfillment begins. Cancellation is not guaranteed after preparation starts.
A successfully canceled, unfulfilled order carries no cancellation fee.
Consumer Rights & Support
Nothing in this policy excludes consumer rights that cannot lawfully be restricted.
For a return or refund request, please contact:
Email: service@wejaie.com
Phone: +86 13510631356
Service Hours: 8:00 AM–10:00 PM Daily