Following payment confirmation and any necessary verification, orders are normally processed within 2–4 business days.

During promotions, holidays, or periods of increased demand, processing may take up to 5 business days.

Business days generally exclude weekends and applicable public holidays.

If an item is offered with personalization or made-to-order options, any additional production time should be disclosed on the relevant listing or at checkout before purchase.

Not all Wejaie™ items require custom production.

Standard carrier transit for supported U.S. destinations is estimated at 10–15 business days after dispatch.

Order processing time is additional to carrier transit.

Arrival dates are estimates and cannot be guaranteed.

Available shipping methods and related charges are calculated and displayed during checkout based on the destination and available service.

Customers can review these costs before submitting payment.

No automatic free-shipping threshold is promised in this policy.

Orders may be shipped from our facilities or designated fulfillment partners based on inventory, product requirements, and delivery destination.

The registered business address in Nanjing is not necessarily the physical dispatch location.

Products ordered together may sometimes arrive in separate packages.

After dispatch, available shipping confirmation and tracking information are normally sent to the email address used at checkout.

Tracking updates may take time to appear after the shipment label is created.

Please confirm the delivery address, postal code, apartment or unit number, and contact information before checkout.

If an error is found, contact service@wejaie.com as soon as possible.

Changes cannot be guaranteed after fulfillment begins. Reasonable reshipping costs may apply where a customer-provided address error causes a return and reshipment, subject to applicable law.

Weather, customs processing, peak shipping periods, remote locations, and carrier interruptions may delay delivery.

If tracking stops updating for an extended period or a package seems lost, contact support with your order number.

We will review the shipment and cooperate with the carrier or fulfillment partner to identify an appropriate solution.

Please check your mailbox, porch, building reception, and household members first.

If the parcel is still missing, contact us. A tracking status marked "Delivered" is not by itself a reason to reject a legitimate missing-package inquiry.

For fragile décor, framed artwork, jewelry, or other gifts that arrive damaged, incomplete, or incorrect, contact customer support promptly.

Include photographs of the item, packaging, and shipping label where relevant.

Confirmed errors attributable to us will be addressed through an appropriate refund, replacement, or other solution without additional costs caused by our error.

International deliveries, where available, may be subject to import taxes, duties, or carrier fees.

Charges not included at checkout may be payable by the recipient as permitted by applicable law.

Delivery availability depends on the options offered at checkout.

For order tracking, shipping issues, or delivery questions, please contact:

Email: service@wejaie.com

Phone: +86 13510631356

Service Hours: 8:00 AM–10:00 PM Daily